FAQs
Just Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
What is your Return policy?
We hope you love what you ordered! But in case you don't, we will accept returns of unwashed, unworn, or unused items returned in as-issued condition for a refund of the items to your original payment method. Return items must be received by us within 28 days of the order's original shipment date to be eligible for a refund. Once an order has been placed it can't be canceled or changed. In the event of a return, any applied discount/coupon is forfeited and may not be re-used. Shoes must be returned within their original box, and the shoe box must be packaged in an outer protective shipping container for return transit. Swimwear must be returned with the hygienic liner attached and intact. Shipping costs are nonrefundable.
Customers are responsible for the return shipping label cost or postage to self-mail. For the return of the free shipping orders, we'll charge a shipping fee of USD9.9 from the refund. We reserve the right to verify original purchase for returns requested without an order number or shipping confirmation.
Wedding Dresses: Because the wedding dresses are newly made-to-order, we'll issue a refund minus the cost of shipping, tax,30% restocking fee or any rush fees if you are not 100% satisfied with your order.
Bridesmaid Dresses: Bridesmaid dresses are newly made-to-order, we'll issue a refund minus the cost of shipping, tax,10% restocking fee or any rush fees if you are not 100% satisfied with your order.
Final sale items are not returnable
Please allow up to 14 business days for your return to be processed upon receipt at our warehouse
RETURN INSTRUCTIONS:
1. Submit a return request at Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.
2. Once we have approved your request. Please send your item(s) using local post which is trackable within 7 days from receiving the return confirmation. Note: keep the item(s) in original condition, no wash, no worn, no perfume, no alter, no stains, and no hair, especially the animal hairs.The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached.
3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank).
Please note: We reserve the right to refuse the return if received in an unacceptable condition. The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached We cannot process any products that are returned without our prior confirmation. We are not liable for return item(s) that are lost or damaged, please keep the receipt with tracking information. For forcibly return which is not eligible per the return policy, for wedding dress, we have the right to charge 70% of the purchase price (excluding shipping and tax) as a restocking fee, for bridesmaid dresses, we have the right to charge 50% of purchase price(excluding shipping and tax) as a restocking fee.
We're sorry to hear something didn't work out! Sadly, we do not have the ability to process exchange requests at this time.
In lieu of an exchange request, we recommend sending back return-eligible items for a refund. You can then re-purchase that item in the right specifications that you need.
Customers are responsible for the return shipping label cost or postage to self-mail. The return label cost will be deducted from the refund amount due back to the customer.
If your original item received a discount on it, we would be happy to provide you with a new coupon code to snag that item for the same price! Please reach out to Customer Care for further assistance.
Shipping charges are assessed on all orders based on the merchandise total after discounts and before taxes. Shipping charges are nonrefundable.
Processing and transit times:
Our fulfillment center ships orders 7 Days a week, except in cases of inclement weather or major holidays.
Processing for non-expedited shipping methods is typically 1-3 business days prior to shipment. Please note this is an estimate and can vary based on order volume, especially around holidays, peak shopping times, and during larger site-wide promotions.
*Please consider public holidays when choosing shipping methods, as these are not part of our estimated time frames. Our couriers do not pick up packages from us, nor deliver on major holidays. We apologize for any inconvenience this may cause
Transit times will vary depending on method:
Domestic - U.S
Standard Shipping
- Free for orders over $99.00.
- $5.9 for orders under $49 and $9.9 for orders between $49~$99.8
- Transit time - Typically 10 business days in transit once shipped
Express Shipping
- $19.9 for orders under $50.00.
- $24.9 for orders under $99.
- $29.9 for orders over $99
- Transit time - Typically 10 business days in transit once shipped
Please note: When packages are deemed as "undeliverable" by the shipping courier, the package will be returned back to us. When our team receives "return to sender" packages, we are able to process an automatic refund on your original form of payment
How long does it take for my order to ship and arrive?
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact Customer Care for help in choosing the right shipping method to get it there on time!
Once your order is shipped, your transit time will vary depending on your shipping option, destination country, and the customs process for your country. Please see more details below.
**Please consider public holidays in the United States when choosing shipping methods, as these are not part of our estimated time frames. Our couriers do not pick up packages from us, nor deliver on major holidays. We apologize for any inconvenience this may cause.
What shipping methods are available?
Standard Shipping:Delivery typically takes between 7-10 business days once shipped from our international shipping partner.
Express Shipping (not available to all countries at this time): Delivery typically takes between 5-7* business days once shipped from our international shipping partner.
*Please be aware that these are estimated delivery times. Delays in customs can also increase the delivery time.
Still not sure, or need to know more? Write to us at service@cocomelody.com!
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact Customer Care for help in choosing the right shipping method to get it there on time! For more information, see Domestic Shipping Information.
Unfortunately, we are never able to guarantee any edits to orders post placement. This includes cancellations, address changes, or item/order level adjustments. Revoguer is not responsible for lost packages due to incorrectly entered addresses.
Please be sure that all information is accurate in cart and at checkout - if you need assistance with issues relating to your online cart/checkout, please reach out to us via email prior to order placement, or as soon as possible post-placement.
Basically, once an order has been placed it can't be canceled or changed. Unfortunately, in the event that you have to cancel or make changes to your order, please contact us with your requests as soon as possible. Please note that corresponding fees will be charged based on the changes you request.
For cancellations, please refer to our cancellation policy below for details: Orders canceled within 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 30%-60% of the product purchase price. Orders canceled beyond 72 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 30% of the product purchase price. Once the order has been shipped, cancellation is not allowed.
